Passive, Aggressive and Assertive communication.
Place the correct attribute next to the statement:
| Statement | Attribute |
| Speaks in a loud or overbearing way |
|
| Allows others to take advantage |
|
| Lacks confidence |
|
| Clearly states needs and wants |
|
| Uses criticism, humiliation and domination |
|
| Poor eye contact. Looks down or away |
|
| Stands up for own rights |
|
| Soft spoken/quiet |
|
| Good Eye contact |
|
| Easily frustrated |
|
| Frequently interrupts or does not listen |
|
| Prioritises needs of others |
|
| Disrespectful towards others |
|
| Willing to compromise |
|
| Unwilling to Compromise |
|
| Does not express own needs or wants |
|
| Listens without interruption |
|
| Confident tone/body language |
|
Here is an example of a scenario with the passive, aggressive and assertive communication response.
Read it carefully and then complete the scenarios below.
| Scenario | A friend wants to borrow your car. This will be a big inconvenience for you |
| Passive | Umm, yeah, I guess that`s fine. Do you need me to fill the tank? |
| Aggressive | No way!! Why would I let you borrow my car? You`re crazy to even ask! |
| Assertive | I need my car that day, but I’ll have time to drop you off |
| Scenario | Your boss wants you to stay late, whilst everyone else leaves. You`re always the one who stays late and tonight you have plans |
| Passive | |
| Aggressive | |
| Assertive |
| Scenario | You`re at a restaurant and the server brought you the wrong dish |
| Passive | |
| Aggressive | |
| Assertive |
| Scenario | A friend turns up at your house uninvited. Usually you would be happy to let them in, but this time you`re busy. |
| Passive | |
| Aggressive | |
| Assertive |