Leading modules

Passive, Aggressive and Assertive communication.

Place the correct attribute next to the statement:

Statement Attribute 
Speaks in a loud or overbearing way

Allows others to take advantage

Lacks confidence

Clearly states needs and wants

Uses criticism, humiliation and domination

Poor eye contact. Looks down or away

Stands up for own rights

Soft spoken/quiet

Good Eye contact

Easily frustrated

Frequently interrupts or does not listen

Prioritises needs of others

Disrespectful towards others

Willing to compromise

Unwilling to Compromise

Does not express own needs or wants

Listens without interruption

Confident tone/body language

Here is an example of a scenario with the passive, aggressive and assertive communication response.

Read it carefully and then complete the scenarios below.