Leading modules


Module 6 “Becoming the Best” – Interpersonal Skills

Unit 3: Decision Making
What are the 7 steps of decision making?

As we have mentioned above, no matter in which business field you are in or what position you hold within that business you will have to make decisions on a daily basis. The difference between poor and effective problem solving/decision making, is how well we understand and put into practice the process of making decisions. In this unit you will learn the 7 steps decision making.



  1. Identify the decision: So, you have realised you need to make a decision. First try to clearly define the nature of the decision you must make. This 1st step is very important
  2. Gather relevant information: Collect as much important information as you can before you make your decision. This step involves both internal and external work. Your team can help you with this step. If included it will also help them with feeling part of the decision-making process.
  3. Identify the alternative: As you collect the information, you will probably identify several possible paths of action or various alternatives. In this step you can list all of the possible different outcomes.
  4. Weigh the evidence: So now you have the information and have thought about the different possible outcomes imagine what it would be like if you carried out each of the alternatives to the end. Evaluate whether the need in step 1 would be met or resolved through the use of each alternative. As you go through this difficult process you will start to favour certain alternatives. Finally, in this step, place your alternatives in a priority order based on your needs for the business/enterprise.
  5. Choose among alternatives: Once you have weighed up all of the evidence you will be ready to select the alternative that seems to be the best one. You may even choose a combination of them.
  6. Take action: You are now ready to take some positive action by beginning to implement the alternative you chose in step 5.
  7. Review your decision and look at its consequences: In this final step, consider the results of your decision and evaluate whether or not it has resolved the need you identified in step 1. If the decision has not met your identified need you may want to repeat certain steps of the process in order to make a new decision.
  8. As mentioned in sub-unit 1, decisions can be made on an individual basis or within a team setting. You will know better what decision to make with regards to this 😊